General

The Visitor Services Team

Alexandra Palace has a dedicated Visitor Services Team that are there to make sure you have the best possible experience and help in anyway we can. If you have any questions or would like to discuss any of the information below or about any event please contact us. We want to help as much as we can so that you enjoy your experience so anything we can do to help we will.

Telephone number (Monday to Friday 09:00 – 17:00) –  0208 365 2121 

Access enquiries email – access@alexandrapalace.com

Visitor feedback – customer.service@alexandrapalace.com

Maps

Our venue wide access guide & map is available to download.

Parking

Blue Badge Car Parking

We have 25 Blue Badge Holder car parking spaces on site. On certain events, this allocation will be increased and managed by our traffic team. These are all used on a first come first-served basis. We also have 1200 other car parking spaces on-site and on larger events, we have free buggies and buses running a service from our car parks to the main entrance. 

Please ask a traffic marshal when you get to the car park where the pickup points are. Please check the event section of the website to see if this service is running for your event or call the Visitor Services team who will be able to confirm this.

Our accessible taxi/drop off location is outside our main entrance which our traffic team can direct you too. Please note due to large volumes of people this is not always possible on concerts but our traffic team can advise on arrival.

On concerts, our taxi drop off/pickups is located in the East Car Park.

Customers with medical requirements

We welcome attendees who need to bring medicines, food or drink to manage medical conditions, or medical equipment. If you have concerns about accessing the venue with these items, please contact our Visitor Services team prior to the event so we can best prepare for your visit. 

We always have a medical team available throughout all events; if you need to seek medical assistance or there is an emergency please contact the nearest member of staff who can contact a medic for you. Please enquire at the Visitor Services desk and we would be more than happy to point out members of staff to you. 

Other Transport

Currently the closest Underground station to the Palace with step-free access is Oakwood. You will need to take bus 121 (Turnpike Lane) and then change to the W3 (Finsbury Park) at Wood Green station. It’s great news that the underground are upgrading Finsbury Park station and that in 2018 this station will have step-free access. The W3 bus that stops right outside the venue crosses with other major bus routes in Wood Green and Finsbury Park.

Wheelchairs

There are a limited number of wheelchairs that are available on loan for use within Alexandra Palace on a first come first served basis. We always recommend that these are booked in advance by filling out this form.

If you do not have access to email please call the Visitor Services Team who can take a manual booking. Wheelchairs can then be collected when you arrive for the event from the Visitor Services desk.

Accessible Ticketing

We do provide PA and carer tickets for events free of charge. These are limited availability. Please see our dedicated accessible ticketing page for further information.

Accessible Bathrooms

Accessible bathrooms are located in the Phoenix Bar & Kitchen, Great Hall (concerts and exhibitions), Ice Rink, East Court and Theatre. Please enquire with the Visitor Services Team if you require any further assistance or information.

Great Hall Concerts

Great Hall Concert Visual Journey Guide

Accessible Viewing Platform

Alexandra Palace offers a limited capacity to access our dedicated viewing platform. This facility must be purchased at point of sale. This allows for one person at full price and one personal assistant at no extra charge. To gain access to the platform when you arrive please visit the Visitor Services desk located in Palm Court, here you will be given your wristbands which will allow you access onto the platform.

The platform is located stage right in the main arena. On the platform we provide chairs for anyone needing them and space for wheelchairs. The Visitor Services Team will be present on the platform at all times if you require any assistance throughout the event.

Accessible/step free entry

Alexandra Palace is an access friendly venue with a dedicated access/step-free entrance to all concerts. The access entrance is located on the far side of Palm Court main entrance. To use this entrance you must have purchased a disability/ wheelchair ticket. Please contact the Visitor Services Team prior to the concert if you require any further information.

Assistance Dogs

Alexandra Palace welcomes assistance dogs on site. However, due to animal welfare commitments we can not allow dogs into the main arena due to excessive noise levels. Please contact the Visitor Services Team prior to your visit so that we can further assist your access to the venue or provide any further information.

Strobe Lighting and Haze

Most of the concerts Alexandra Palace host use strobe lighting and haze effects. If you have any concerns about an event you’re thinking of attending please contact the Visitor Services Team to discuss your visit.

Theatre

Accessible Bathrooms

The entrance to the bathrooms is via the Theatre foyer where we have x2 accessible bathrooms on the ground floor with step-free access. There is step-free access to female bathrooms on the ground floor foyer, you can access the foyer from the Circle seating area via lift or stairs. There are 21 steps to male bathrooms.

Number of wheelchair spaces

The Theatre has multiple spaces reserved for wheelchairs for all events in the theatre these include:
Stalls x4
Circle x1

Baby Change Facilities

Both accessible bathrooms are equipped with baby change facilities.

Lift access

We have a fully functioning lift that can take you from the foyer to Circle Right seating area.

Step free Access

The main entrance to the theatre is through the East Court which has a step-free access slope. The Theatre foyer is totally step-free. Information on the different seating areas can be found below:

Stalls:
Level access to stalls– front row to row K
Tiered seating – rows L-U

Circle:
25 steps or lift access to circle right 
25 stairs to circle left
Tiered seating – rows A-G 
Seats D5 and D6 are reserved for wheelchair users and their companion or PA.

Assistance Dogs

Assistance Dogs are permitted in the auditorium. However,  please note that due to our commitment to animal welfare, particular events in the theatre are not suitable for dogs and will not be permitted entry because of the excessive noise levels. Please contact the Visitor Services Team prior to your visit if you are bringing an assistance dog.

Hearing Loop

We have hearing loop services for Theatre events available. These can be collected from the Visitor Services Team in the East Court.

Drop Down Bar

We have a drop down bar in our Theatre foyer bar and another on our Visitor Services East Court Reception desk.

Relaxed/Accessible Performances

We host relaxed/accessible performances for diverse audiences.

Touch Tours

Touch Tours may be available for particular show runs. If you are interested in a doing a Touch Tour prior to a Theatre performance please contact the Visitor Services Team.

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